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Reclaim 'Top Of Mind' When Your Fayetteville Small Business Re-Opens

May 1, 2020 10:58:33 AM / by Larry Julius

Business was booming in Fayetteville. Then it was not.

Before the chaos brought on by Coronavirus, it had been predicted, based on estimates from the National Retail Federation, Fayetteville area consumers would spend 4.1% more in 2020 than they did in 2019. On March 30, however, when North Carolina's Governor shut down the state, the expectations of growth for many small business owners were replaced with fights for survival.

As the state prepares to reopen, Fayetteville area small businesses will learn that turning the lights back on and hanging out the welcome sign might not be enough to bring even the most loyal customers back.

Some customers will not return because of personal safety concerns. Other customers may have discovered alternative sources to purchase goods and services.

More likely, though, customers will not come back because a business has lost a valued parcel of real estate: the position at the top of a customer's mind. This is the place where purchase decisions are made.

There is a way to regain top-of-mind status. First, though, it's important to understand why a business can be forgotten so quickly. 

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Topics frequency, recall, top of mind awareness, small business, small business owner, best way to advertise, radio advertising, coronavirus, corona, covid 19, recency

Who Do Fayetteville Consumers Trust During A Crisis?

Apr 28, 2020 7:02:17 AM / by Larry Julius

For Fayetteville small business owners, marketing and advertising are crucial to surviving any crisis, including Coronavirus. The business literature has an abundance of case studies from depressions, recessions, natural disasters, and, yes, pandemics that affirm this existential conclusion.

Advertising, however, may seem extravagant right now to North Carolina businesses that are struggling to make rent, purchase inventory, and meet payroll. Henry Ford, though, is often quoted as saying, "Stopping advertising to save money is like stopping a clock to save time."

Therefore, as business owners from Lumberton to Dunn (and every point in between) are cinching their belts tighter-than-ever to stay alive, the dollars invested in advertising must be spent in the most effective manner possible.

During periods of uncertainty, advertising works the hardest when placed in within media that consumers trust.  During the time of COVID-19, advertising on Fayetteville radio has earned that trust among local consumers.

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Topics reach, recall, trust, small business, small business owner, best way to advertise, recession, radio advertising, coronavirus, corona, covid 19, crisis marketing, context

Web Traffic Is Soaring For Fayetteville Small Business Owners

Apr 24, 2020 12:30:32 PM / by Larry Julius

Since the onset of the Coronavirus crisis, consumers are not flocking into the showrooms, storefronts, offices, or dining rooms of Fayetteville small business owners. It turns out, though, social distancing has not proven to be an impediment to shopping.

North Carolina consumers are still spending money despite the chaos imposed by the pandemic, according to Gordon Borrell, CEO of Borrell & Associates. His company specializes in the collection of marketing data from business owners across the country.

"During depressions, recessions, floods, hurricane, earthquakes, fires, and, now, pandemics, commerce goes on," Mr. Borell told members of Fayetteville's small business community during a recent teleconference.

To prove his point, he shared research from IBISworld  which, indicates spending continues despite a plunge in consumer confidence.

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Topics small business, Website Traffic, attribution, small business owner, online advertising, consumer spending, radio advertising, coronavirus, corona, covid 19, web traffic, website visitors, e-commerce

Who Listens To Commercials On Fayetteville Radio?

Apr 22, 2020 12:45:55 PM / by Larry Julius

Every week, 288,946 adult consumers tune-in to a Fayetteville radio station. That is way more than are reached by other media, including local television, newspaper, social media, or streaming audio sites like Pandora and Spotify.

A more significant number for thousands of North Carolina small business owners who advertise on Fayetteville radio is how many of these listeners stick around when their commercials come on.

A 2011 Nielsen study discovered that, on average, 93% of listeners stayed with the radio station they are tuned-to when the commercials come on. That number amazed many advertisers at the time who believed that audiences were far more likely to defect when the music stopped.

A lot has changed since 2011. Fayetteville consumers have many more media options and can instantly connect to each  with a button-push, mouse-click, screen-tap, or voice command. With all of these choices, do radio audiences still stay tuned during commercial breaks?

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Topics Streaming Audio, Pandora, Spotify, best way to advertise, instagram, newspaper advertising, online advertising, social media advertising, radio advertising, television advertising, facebook advertising, button pushing

Advertising On Fayetteville Radio Still Best Option During Coronavirus

Apr 16, 2020 7:36:09 AM / by Larry Julius

The chaos created in Fayetteville by the onset of Coronavirus has been a disruptive force among consumers. 

Work routines, buying habits, family life, and media consumption have all been palpably affected. These are all factors that need to be considered by small business owners who continue to advertise their goods and services during the crisis.

Before the current chaos, advertising on Fayetteville, by any metric, was the best way a local small business could advertise.

For instance, pre-Coronavirus, 2.1 million adult consumers tuned-in to a Fayetteville radio station every week. This is significantly more than watched local TV, read a newspaper, accessed social media, or streamed audio from sites like Pandora and Spotify.

New research released from Nielsen indicates that amidst the current crisis, listening to local radio remains little changed. This is great news for those North Carolina small business owners who are depending on advertising for their long-term survival.

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Topics Streaming Audio, Pandora, Spotify, small business, small business owner, best way to advertise, digital advertising, newspaper advertising, online advertising, social media advertising, radio advertising, television advertising, coronavirus, corona, covid 19, crisis marketing, small business marketing

Fayetteville Small Business Advice: Marketing During The Corona Crisis

Apr 8, 2020 6:57:15 AM / by Larry Julius

In 'normal' times, Fayetteville consumers would be expected to rack up $54 billion in annual retail sales. Of course, since the onset of the Coronavirus crisis, nothing has been normal.

But as Gordon Borrell, CEO of Borrell Associates, explained to members of the Fayetteville area small business community via teleconference, consumers are still spending. This, it turns out, is normal.

Mr. Borrell shared research from Ibis that demonstrates during every type of crisis, including depressions, recessions, floods, hurricanes, earthquakes, fires, and, now, pandemics, consumers still spend.

The business literature contains an abundance of examples of how continuing to market and advertise during an economic crisis can help a company survive and emerge from the episode even stronger than before.

Fayetteville small business owners who do continue to advertise and market, however, should consider modifying their pre-crisis strategy.

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Topics small business, small business owner, best way to advertise, radio advertising, coronavirus, corona, covid 19, crisis marketing, small business marketing, borrell associates

Crisis Marketing: What Fayetteville Small Business Owners Should Know

Mar 31, 2020 2:29:49 PM / by Larry Julius

Last week, Gordon Borrell, CEO of Borrell Associates, shared insights with Fayetteville small business owners on the value of marketing to consumers during a crisis. A video replay of the teleconference is available by clicking here.

Mr. Borrell is the CEO of Borrell Associates. His company is one of the most trusted sources of trends and forecasts for local media today.

According to Mr. Borrell, despite social distancing and economic jitters induced by the Coronavirus chaos, consumers are still spending money.

He points to research from Ibis that consumer consumption continues in almost every crisis, including depressions, recessions, floods, hurricanes, earthquakes, fires, and, now, pandemic.

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Topics retail, small business, small business owner, best way to advertise, radio advertising, coronavirus, corona, covid 19, crisis marketing, small business marketing, borrell associates

Fayetteville Radio: Who's Listening During The Coronavirus Crisis

Mar 27, 2020 3:45:59 PM / by Larry Julius

In a typical week, 289,000 adult consumers tune-in to Fayetteville radio stations.  But, since the onset of the Coronavirus, the weeks have not been typical.

Before social-distancing and work-from-home orders, 197,000 Fayetteville consumers would drive to-and-from work each day. More than 97% of these commuters could be reached by radio.  

North Carolina small business owners who depend on radio advertising to market their goods and services, therefore, might be concerned that the disruption in commuting patterns could depress the amount of time consumers spend with local radio.

According to market research, however, radio listening remains an important part of the daily life of consumers. Even amid the current chaos.

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Topics retail, small business, small business owner, best way to advertise, radio advertising, coronavirus, corona, covid 19, crisis marketing

Coronavirus: Advertising In Fayetteville For Small Business Survival

Mar 25, 2020 10:01:00 AM / by Larry Julius

Fayetteville small business owners are fighting the coronavirus battles on multiple fronts.  Their first objective is to keep their families and employees safe. Then, of course, there are the concerns of keeping their businesses healthy enough to survive current disruptions.

The business literature has an abundance of case studies showing how survival is often connected to a thoughtful communications and marketing strategy during challenging times.  

Business owners need to let North Carolina consumers know if they are still open. If their hours have changed. Or if they are providing alternative shopping methods (e.g., delivery, curbside pick-up).

Most importantly, it is imperative consumers know that a business will still be there for them when the crisis is over.

For those owners who are depending on communication to preserve their business, the best option may be to advertise on Fayetteville radio.

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Topics roi, return on investment, Streaming Audio, retail, small business, small business owner, best way to advertise, newspaper advertising, social media advertising, radio advertising, television advertising, retail stores, facebook advertising, coronavirus, corona, restaurants, covid 19

Keep Your Fayetteville Small Business Healthy During The Corona Crisis

Mar 16, 2020 4:29:39 PM / by Larry Julius & Bob McCurdy

The top concern of every Fayetteville small business owner is the health and safety of their families and employees.  Local information and breaking news regarding the Coronavirus is available by clicking here.

Of course, a secondary concern is tending to the health of their business amid an overabundance of social and financial disruptions. 

There is one prescription that helped many Fayetteville area businesses survive the Great Depression of 1929, the economic crash of 2009, and every recession in between.  The Rx for keeping a business healthy during chaotic times is to continue advertising.

The best example of how advertising can fend off tough times was shared by The New Yorker magazine financial columnist James Surowiecki.

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Topics retail, small business, small business owner, best way to advertise, restaurant advertising, recession, radio advertising, retail sales, retail stores, coronavirus, corona, restaurants

Does Social Media Work For Fayetteville Retailers?

Mar 13, 2020 5:52:05 PM / by Larry Julius

Fayetteville retailers spend a considerable amount of time and money marketing their small businesses on social media.  Is this effort paying off?

Each month, according to Nielsen, 219,000 Fayetteville adults use Facebook, Instagram, or Twitter. This equates to 62.9% of consumers.  This reach is rather anemic compared to local radio and TV, which attracts considerably more users in a single week than these social media platforms do over 30 days.

Among local millennials, the monthly reach of Facebook, Instagram, and Twitter is eclipsed by the weekly reach of Fayetteville radio.

The number of consumers reached by an advertising campaign, according to Nielsen, is the media consideration that has the most significant effect on increasing sales. 

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Topics Retailer, reach, retail, small business, small business owner, best way to advertise, facebook, twitter, instagram, social media advertising, radio advertising, retail sales, retail stores, engagement, facebook advertising

Why Fayetteville Mortgage Lenders And Brokers Need To Advertise Now

Mar 7, 2020 8:58:52 AM / by Larry Julius

There are 191,000 consumers in the Fayetteville area who own their own homes. 

According to Zillow, more than 60% of homeowners carry a mortgage. A record number of owners are considering refinancing  now, which means millions of dollars in fees for local lenders and brokers are up for grabs.

Why the sudden urgency for Fayetteville homeowners to refinance their mortgages?

According to The Federal Home Loan Mortgage Corporation (aka, Freddie Mac), "The average 30-year fixed-rate mortgage hit a record 3.29% this week, the lowest level in its nearly 50-year history."

"Meanwhile, mortgage applications increased 10 percent last week from one year ago and show no signs of slowing down. Given these strong indicators in rates and sales, as well as recent increases in new construction, it’s clear the housing market continues to be a positive force for the broader economy."

If a consumer Googles 'refinance my mortgage in Fayeteville', more than 2.6 million results come back, So, to set themselves apart, lenders and brokers will need to advertise.  By any key metric, advertising on local radio is the best way to reach area homeowners.

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Topics best way to advertise, consumer spending, radio advertising, financial planners, financial services, home buyers, refinance, mortgages, mortgage rates, mortgage broker, bank, home owners, home values

Small Business Advertising In Fayetteville: Target The Spenders

Mar 4, 2020 8:02:00 AM / by Larry Julius

Fayetteville consumers spent more than $8.5 billion with retailers last year. The National Retail Federation forecasts 4.1% more will be spent this year.

Who are the shoppers that will be spending all this money?

According to Nielsen, 37.3% of retail dollars are spent by Fayetteville area consumers over the age of 50. This may surprise many small business owners because older consumers comprise only 29% of the area's adult population.

These older consumers account for the largest share of spending in almost every retail category. This includes furniture, cars, pet supplies, fast food, and electronics.

To earn a share of these massive dollars spent by these older consumers requires Fayetteville small business owners to advertise.

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Topics retail, small business, store traffic, small business owner, best way to advertise, newspaper advertising, consumer spending, baby boomers, social media advertising, radio advertising, television advertising, retail sales, retail stores

Fayetteville Retail Boom: How Your Small Business Can Benefit

Feb 28, 2020 4:12:33 PM / by Larry Julius

Retailers in the Fayetteville area rang-up $8,527,802,000 in retail sales last year, according to Nielsen. But wait. It's about to get better.

The National Retail Federation forecasts that in 2020, sales will increase by as much as 4.1%. This will create another $349 million for local small business owners.  

“The economy is growing at a more modest pace, but the underlying economic fundamentals remain in place and are positive,” stated NRF chief economist Jack Kleinhenz. “Consumers remain upbeat and have the confidence to spend, and the steady wage growth that has come with the strong job market is fueling their spending. The state of the consumer is very healthy.

To claim a fair share of this enlarged pool of spending will require Fayetteville small business owners to advertise.

“Think you have a great product?” asks the U.S. Small Business Administration. “Unfortunately, no one’s going to know about it unless you advertise.”  

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Topics reach, millennials, Pandora, Spotify, retail, small business, store traffic, small business owner, best way to advertise, digital advertising, facebook, newspaper advertising, online advertising, consumer spending, radio advertising, television advertising, retail sales

Advertising on Fayetteville Area Television vs. Local Radio

Feb 25, 2020 10:06:22 AM / by Larry Julius

There is alarming news for small business owners who advertise on Fayetteville area television stations: broadcast TV viewers are disappearing at a rapid pace.

Nielsen reports that halfway through the first quarter of this year, the number of people using television has dropped 7.5%. This compares to -6.3% in the fourth quarter of 2019, and -7.0% a year ago,

"If the trend holds, it would represent the largest quarterly decline for TV viewership in our data set," explains UBS analyst John C. Hodulikadding. "Trends have worsened across most age demos with persons 25-34 now falling -17% vs. low double-digit declines throughout 2019. The persons 55+ demo continues to trend down -2%, similar to 2019 (the first year of declining ratings for the demo)."

Radio listenership, on the other hand, has remained quite stable, according to Nielsen. Since 1970, the medium has reached more than 9-in-10 consumers every week.

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Topics branding, frequency, reach, millennials, television, small business, small business owner, best way to advertise, radio advertising, television advertising, reach & frequency, generation x, generation y

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